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Cleaning Cassette Pads

If the pad in a cassette is smeared with paper powder or dirt, two or more sheets of paper may be ejected. Follow the procedure below to clean the pad in a cassette.

You need to prepare: cotton swab

  1. Pull out the cassette from the printer, then remove all the paper.

  2. Clean the pad (A) sideways with a moistened cotton swab.

    Important

    • After cleaning the smeared pad, dry it completely.

  3. Reload the paper in the cassette, then insert it into the printer.

    Note

    • If a message is displayed on the screen after inserting the cassette into the printer, select Yes.

If the problem is not resolved, contact your nearest Canon service center to request a repair.